TERMS & CONDITIONS

Last updated: 10 November 2026

Welcome to **[BRAND NAME]**.

These Terms and Conditions ("Terms") govern your access to and use of our website at **[WEBSITE URL]**, including purchases made through our online shop and your interactions with our products and services.

Throughout these Terms, "we," "us," and "our" refer to **[LEGAL BUSINESS NAME]**, operating as **[BRAND NAME]**.

By placing an order through our website, you agree to these Terms. Please read them carefully before making a purchase.

Nothing in these Terms limits or excludes any rights you have under applicable consumer protection laws.

If you have questions regarding these Terms, please contact us at **[CONTACT EMAIL]**.

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## TABLE OF CONTENTS

1. About Us
2. Use of Our Website
3. Products and Product Information
4. Orders and Order Acceptance
5. Prices and Payments
6. Shipping and Delivery
7. Returns, Cancellations and Refunds
8. Damaged, Defective or Incorrect Products
9. Herbal Products and Health Information
10. Intellectual Property
11. Third-Party Services and Links
12. Privacy and Personal Information
13. Limitation of Liability
14. Events Outside Our Control
15. Changes to These Terms
16. Governing Law and Dispute Resolution
17. Contact Information

---

## 1. ABOUT US

**[BRAND NAME]** is a botanical wellness brand offering carefully developed herbal products and self-care essentials.

Our products may include herbal tea blends, botanical body oils, gift sets and other related wellness products.

Our online shop is operated by:

**Legal business name:** [LEGAL BUSINESS NAME]

**Trading name:** [BRAND NAME]

**Registered business address:** [BUSINESS ADDRESS]

**Business registration number:** [IF APPLICABLE]

**VAT number:** [IF REGISTERED]

**Website:** [WEBSITE URL]

**Email:** [CONTACT EMAIL]

We may prepare and dispatch orders from fulfilment locations in Italy and the United Kingdom.

The legal entity identified above is the seller responsible for purchases made through this website, unless expressly stated otherwise at checkout.

## 2. USE OF OUR WEBSITE

By using our website, you agree to use it lawfully and in accordance with these Terms.

You agree not to:

- Use our website for unlawful or fraudulent purposes.
- Attempt to interfere with the security or functionality of our website.
- Provide false or misleading information during the ordering process.
- Access or use our website in a way that damages its operation or affects other customers.
- Reproduce or commercially exploit website content without appropriate permission.

We reserve the right to restrict access to our website where reasonably necessary to protect its security, prevent unlawful activity or comply with legal obligations.

## 3. PRODUCTS AND PRODUCT INFORMATION

We aim to provide accurate descriptions, photographs, ingredient information and prices for all products offered through our website.

Our products may include:

- Herbal tea blends
- Botanical body and massage oils
- Gift sets and product bundles
- Other botanical wellness products

### Product descriptions

We make reasonable efforts to ensure that product descriptions, photographs and other information are accurate and up to date.

However, colours, packaging appearance and presentation may vary slightly depending on screen settings, production batches or packaging updates.

Any material differences affecting the product will be communicated where required.

### Natural ingredients

Some of our products contain natural botanical ingredients.

Natural variations in colour, scent, texture or appearance may occur between production batches.

These variations do not necessarily indicate a defect, provided the product remains safe, compliant with its description and suitable for its intended use.

### Product availability

All products are subject to availability.

If a product becomes unavailable after an order has been placed, we will contact you to offer an appropriate alternative, a revised delivery arrangement or a refund.

We will not substitute a materially different product without your agreement.

## 4. ORDERS AND ORDER ACCEPTANCE

By placing an order through our website, you confirm that the information provided during checkout is accurate and complete.

### Placing an order

When you place an order, you will receive an automated email acknowledging receipt of your order.

An order acknowledgement does not necessarily mean that your order has been accepted.

A contract of sale is formed when we confirm acceptance of your order, normally through an order confirmation or dispatch notification, as specified in the checkout process.

### Order acceptance

We may decline or cancel an order where there is a legitimate reason to do so, including:

- A product being unavailable
- An obvious pricing or listing error
- Payment authorisation failure
- Suspected fraudulent activity
- Legal restrictions preventing fulfilment

If we cannot fulfil an order that has already been paid for, we will provide a refund for the affected products.

### Order changes

If you need to change your order, please contact us as soon as possible at **[CONTACT EMAIL]**.

We will try to accommodate changes before dispatch, but this may not always be possible.

Your statutory cancellation rights remain unaffected.

## 5. PRICES AND PAYMENTS

### Product prices

Product prices are displayed on our website in the currency shown at checkout.

Prices include any applicable taxes where required by law. Any additional delivery costs and other mandatory charges will be disclosed before you place your order.

Where applicable, international orders may be subject to import duties, taxes or customs charges.

We will provide information about responsibility for these charges before purchase.

### Payment methods

Our online shop uses WooCommerce and accepts payments through supported payment providers, including:

- Stripe
- PayPal
- Apple Pay
- Google Pay
- Supported credit and debit cards

Available payment methods will be displayed during checkout.

Payments are securely processed by the relevant payment provider.

We do not intentionally store complete payment card numbers or card security codes on our website.

### Payment authorisation

Orders may be subject to payment authorisation and security checks.

We reserve the right to delay fulfilment until payment has been successfully authorised.

### Pricing errors

We make reasonable efforts to ensure all prices are accurate.

If an obvious pricing error is identified before an order is accepted, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order.

If an affected order is cancelled after payment, we will refund the relevant amount.

## 6. SHIPPING AND DELIVERY

We currently intend to offer shipping to selected destinations within the United Kingdom and European Union.

Orders may be dispatched from our fulfilment locations in Italy or the United Kingdom, depending on product availability, delivery destination and our operational arrangements.

### Shipping destinations

Available shipping destinations will be displayed during checkout.

We may update the countries and regions to which we ship.

### Shipping costs

Delivery charges are calculated based on the delivery destination, selected shipping method and other relevant order details.

Applicable shipping costs will be displayed before checkout is completed.

### Delivery times

Estimated delivery times will be provided at checkout or in our Shipping Policy.

We aim to dispatch and deliver orders within the communicated timeframe.

Unless a different delivery period has been agreed, goods will be delivered within the period required by applicable consumer law, generally no later than 30 days after the contract is concluded.

Delivery estimates may be affected by factors such as customs clearance, courier disruptions or seasonal demand.

If we cannot deliver within the agreed or legally required period, you may have rights to request delivery within an additional appropriate period or cancel your order, depending on the circumstances and applicable law.

### Incorrect delivery information

Customers are responsible for providing accurate and complete delivery information.

If a parcel cannot be delivered because of incorrect information provided by the customer, additional reasonable delivery charges may apply, where legally permitted.

### Risk during delivery

Where we arrange delivery to a consumer, responsibility for loss or damage generally remains with us until the goods are delivered to you or a person you have nominated to receive them, in accordance with applicable law.

### International orders

Where orders cross international borders, customs processes or import requirements may apply.

Any import charges payable by the customer will be explained before the order is placed.

We recommend reviewing our **Shipping Policy** for current delivery destinations, shipping methods and delivery estimates.

## 7. RETURNS, CANCELLATIONS AND REFUNDS

**In Short:** We respect customers' statutory cancellation and return rights under applicable consumer protection laws.

### Right to cancel

If you are a consumer purchasing online in the United Kingdom or European Union, you generally have the right to cancel your order within 14 days after receiving the goods, without providing a reason, subject to applicable legal exceptions.

Where an order contains multiple products delivered separately, the cancellation period generally begins when you receive the final item.

### How to cancel

To exercise your cancellation right, please contact us at:

**[CONTACT EMAIL]**

Include your name, order number and a clear statement that you wish to cancel your purchase.

You may use the cancellation form provided at the end of these Terms, but you are not required to use that exact form.

### Returning products

After notifying us of a cancellation, you must generally return the relevant products within 14 days.

Please contact us for the appropriate return address and instructions.

Unless we agree otherwise or applicable law requires us to cover return costs, customers are responsible for the direct cost of returning products when exercising a change-of-mind cancellation right, provided this was disclosed before purchase.

### Exceptions to cancellation rights

Certain products may be excluded from the right to cancel under applicable consumer law.

These may include:

- Goods that are liable to deteriorate or expire rapidly.
- Goods supplied in sealed packaging that are not suitable for return for health protection or hygiene reasons, once unsealed after delivery.
- Other products falling within specific statutory exceptions.

For example, a qualifying sealed body oil may be excluded from change-of-mind returns if its seal has been broken after delivery and it cannot be returned for genuine health or hygiene reasons.

These exceptions are applied only where the relevant legal requirements are met. They do not automatically apply to every herbal tea, body oil or gift set.

### Bundles and gift sets

Products purchased as part of a bundle or gift set may need to be returned together where cancellation relates to the entire bundle.

Your statutory rights remain unaffected if an individual product within a bundle is faulty, damaged or not as described.

### Refunds

Where you validly exercise your statutory right to cancel, we will reimburse the payments required by applicable law, including the cost of standard outbound delivery where required.

Additional charges for premium delivery options may not be refundable beyond the cost of the least expensive standard delivery option offered.

Refunds will normally be issued using the original payment method unless otherwise agreed.

We will process refunds within the legally required period, generally within 14 days of being informed of your cancellation.

Where permitted by law, we may withhold a refund until we receive the returned goods or you provide evidence that they have been sent back.

### Product condition

You may be responsible for any reduction in the value of returned goods caused by handling beyond what is necessary to establish their nature, characteristics and functioning, where applicable law permits such a deduction.

Nothing in this section affects your rights in relation to faulty or non-conforming goods.

## 8. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

We take care in preparing and packaging orders.

If you receive an incorrect, damaged, faulty or otherwise non-conforming product, please contact us at:

**[CONTACT EMAIL]**

Please include your order number and a description of the issue. Photographs may help us investigate and resolve the problem, but are not an absolute condition for exercising your statutory rights.

We will review the issue and provide an appropriate remedy in accordance with applicable consumer law.

Depending on the circumstances, this may include:

- A replacement product
- A repair, where appropriate
- A price reduction
- A refund

Customers in the United Kingdom have statutory rights under applicable consumer protection legislation, including the Consumer Rights Act 2015.

Consumers in the European Union benefit from applicable legal conformity guarantees, generally including a minimum two-year legal guarantee, subject to the relevant rules and the nature of the goods.

We will cover reasonable return costs where required by law in relation to defective or non-conforming products.

Nothing in these Terms excludes or restricts your statutory consumer rights.

## 9. HERBAL PRODUCTS AND HEALTH INFORMATION

Our products are created for their stated intended uses, including food consumption and external cosmetic body care.

### Herbal teas

Our herbal tea blends are intended to be prepared and consumed according to the instructions provided on their packaging.

Please review all ingredient information, allergen notices, preparation instructions and any product-specific warnings before use.

If you have allergies, are pregnant or breastfeeding, take medication or have a medical condition, you should seek appropriate professional advice if you are uncertain whether a particular herbal ingredient is suitable for you.

### Botanical body oils

Our botanical body and massage oils are intended for external use only unless expressly stated otherwise on the product label.

Please follow the instructions and warnings provided with each product.

Avoid contact with eyes and other sensitive areas unless the product is specifically intended for those uses.

Discontinue use if irritation occurs.

### Health and wellness information

Information provided on our website, product packaging, social media channels or other communications is intended to describe our products and support informed product use.

It is not intended to replace advice, diagnosis or treatment from a qualified healthcare professional.

Our products are not presented as treatments or cures for medical conditions unless specifically authorised and legally permitted.

Nothing in this section limits our legal responsibilities for product safety, accurate product descriptions, defective goods or other consumer rights.

## 10. INTELLECTUAL PROPERTY

Unless otherwise stated, the content on our website, including photographs, product descriptions, text, graphics, branding, logos and design elements, belongs to us or is used with the permission of the relevant rights holder.

This content is protected by applicable intellectual property laws.

You may access and use website content for personal, non-commercial purposes.

You may not reproduce, distribute, modify or commercially exploit our content without prior written permission, except where permitted by law.

## 11. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites, services or platforms, including payment providers and social media services.

These third parties may operate under their own terms and privacy policies.

We are not responsible for the content or practices of independent third-party websites, except where responsibility cannot lawfully be excluded.

Use of external services may be subject to additional terms imposed by the relevant provider.

## 12. PRIVACY AND PERSONAL INFORMATION

We respect your privacy and are committed to handling personal information responsibly.

When you visit our website, create an account, place an order or subscribe to our newsletter, we may collect and process personal information as described in our Privacy Policy.

We use WooCommerce to operate our online shop and may use service providers including Stripe, PayPal and Mailchimp.

For further information about how we collect, use, store and protect personal information, please read our **Privacy Policy** at:

**[PRIVACY POLICY URL]**

## 13. LIMITATION OF LIABILITY

We aim to ensure that our website and products meet applicable legal requirements.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing excludes or limits liability for:

- Death or personal injury caused by negligence where liability cannot lawfully be excluded.
- Fraud or fraudulent misrepresentation.
- Defective products where statutory liability applies.
- Breaches of mandatory consumer rights.
- Any other liability that cannot legally be excluded or restricted.

We are not responsible for losses that are not legally recoverable from us under applicable law.

Any limitation of liability in these Terms applies only to the extent permitted by law and does not affect your statutory rights.

## 14. EVENTS OUTSIDE OUR CONTROL

We are not responsible for a failure or delay in fulfilling an obligation to the extent that it is caused by circumstances outside our reasonable control, subject to applicable law.

Such events may include severe weather, transport interruptions, natural disasters, industrial disputes or significant disruptions to essential services.

If an event outside our reasonable control affects an order, we will take reasonable steps to inform you and minimise the disruption.

Your statutory rights regarding delayed or failed delivery remain unaffected.

## 15. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our products, business operations, website or applicable laws.

The updated version will be published on this page and identified by a revised "Last updated" date.

The terms applicable to an accepted order will generally be those in effect when the relevant contract was formed, unless a change is required by law or otherwise lawfully agreed.

We encourage customers to review these Terms before making a purchase.

## 16. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by the laws of **[COUNTRY OF SELLER'S LEGAL ESTABLISHMENT]**, subject to any mandatory consumer protection rights applicable in the country where the customer habitually resides.

Nothing in these Terms deprives consumers of mandatory protections or legal remedies available under applicable law.

If you have a complaint about your order, please contact us first at **[CONTACT EMAIL]** so that we can try to resolve the issue.

Where applicable, consumers may also have access to alternative dispute resolution procedures or competent consumer protection authorities.

Details of any legally required or agreed alternative dispute resolution provider will be supplied where applicable.

## 17. CONTACT INFORMATION

If you have any questions about these Terms and Conditions, your order or our products, please contact:

**[BRAND NAME]**

Legal business name: [LEGAL BUSINESS NAME]

Website: [WEBSITE URL]

Email: [CONTACT EMAIL]

Registered business address: [BUSINESS ADDRESS]

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## MODEL CANCELLATION FORM

Complete and send this form only if you wish to cancel a contract and are entitled to do so.

**To:** [LEGAL BUSINESS NAME]

**Email:** [CONTACT EMAIL]

**Postal address:** [CANCELLATION CONTACT ADDRESS]

I/We hereby give notice that I/we cancel my/our contract of sale for the following goods:

**Product(s):** ______________________

**Order number:** ______________________

**Ordered on:** ______________________

**Received on:** ______________________

**Name of customer(s):** ______________________

**Address of customer(s):** ______________________

**Date:** ______________________

**Signature (only if submitted on paper):** ______________________